This policy regulates the rights of our customers and the refund processes for services provided by Disket Teknoloji Limited Şirketi under the Hosting Server brand.
Service Provider Details
- Legal name: Disket Teknoloji Limited Şirketi
- Brand: Hosting Server
- Tax office / Tax ID (VKN): Beylikdüzü V.D. / 3011313292
- Address: Yakuplu Mh. Hürriyet Blv. Skyport 1/151 Beylikdüzü/İstanbul
- Website: https://hostingserver.com.tr
- E-mail: info@hostingserver.com.tr
- Phone: +90 850 302 11 61
1. Right of Refund
For web hosting, reseller hosting and virtual server (VDS/VPS) services, if you are not satisfied, you may request a refund provided that no more than 7 days have passed since the service start date.
2. Non-Refundable Services
The following services are not eligible for a refund:
- Dedicated servers
- GPU custom setup servers
- SSL Certificates and Licenses
- Virtual servers with active IPv6 or graphics cards
3. Refund Request and Process
- Refund requests can be submitted via the customer panel.
- Refunds are processed through the same payment channel used for the purchase.
- Refund procedures are completed within a maximum of 7 business days.
4. Exclusions from Refund Guarantee
- Abuse, spam, and DDoS activities
- Service suspension or termination
- Additional orders or renewals
5. First Service Limitation
The satisfaction-based refund policy applies only to the first service the customer purchases in that category.
6. Customer Acceptance Declaration
By placing an order and making a payment, the customer is deemed to have accepted these refund terms.
7. Contact
For questions regarding refunds, you can send an email to info@hostingserver.com.tr.