Frequently Asked Questions

We provide web hosting (cPanel + LiteSpeed), VDS virtual servers (KVM), dedicated bare metal servers and NVIDIA GPU servers. All machines are hosted in a TIER 3 data center in Bursa, Turkey, with 10Gbps ports, NVMe RAID10 storage and DDoS protection as standard.

Web hosting accounts are provisioned instantly after payment confirmation. Linux-based VDS servers (Ubuntu, Debian, AlmaLinux, Rocky Linux) are ready in 2-3 minutes and Windows Server instances in 5-7 minutes. Dedicated and GPU servers require hardware preparation and are typically delivered within the same business day.

Credit and debit card payments are processed through PayTR with 3D Secure. Bank transfer is also available. Card details are handled exclusively by PayTR and are never stored on our systems.

Prices are shown in USD and TRY, and you can switch between them using the currency toggle. Billing uses the currency you select at checkout. Web hosting starts at 1.59 USD/month, VDS at 8 USD/month and dedicated servers at 99 USD/month.

Yes. New customers get 20% off Linux and Windows servers with the code ILK20 at checkout. Campaign terms may change over time.

No. All services are prepaid and renew monthly, with no long-term commitment required. Annual billing on web hosting plans saves you the equivalent of roughly two months.

Every shared hosting plan runs LiteSpeed Enterprise web server, NVMe SSD storage, CloudLinux resource isolation, Imunify360 security scanning, JetBackup backups and the cPanel control panel. Free Let's Encrypt SSL is installed automatically on all domains.

LiteSpeed is an event-driven web server that is 100% compatible with Apache configuration. On identical hardware it sustains substantially more concurrent connections than Apache, and its LSCache plugin adds server-side caching for WordPress, WooCommerce and Joomla. The result is lower TTFB and reduced server load.

Yes. All web hosting plans include full cPanel access for email accounts, databases, FTP users, cron jobs, DNS records and the file manager. Softaculous lets you install WordPress and 400+ other applications in one click.

Limits vary across the Bronze, Silver and Gold tiers. You will find current disk space, email account and database limits in the plan comparison table on the web hosting page.

Yes. CloudLinux LVE isolates the CPU, RAM and I/O usage of each account, so a busy neighbour cannot slow your site down. Sustained excessive usage that affects the wider platform may trigger automatic throttling.

Yes. You can upgrade from the client panel without data loss, and your remaining term is credited pro rata to the new plan. If you outgrow shared hosting we will help you migrate to a VDS.

A VDS (Virtual Dedicated Server) uses KVM virtualisation with CPU and RAM resources reserved entirely for you. VPS usually refers to a shared, potentially oversold resource model. Every virtual server we sell is KVM-based with guaranteed dedicated resources.

Yes. You get full root on Linux and Administrator rights on Windows. You can install any software, tune kernel parameters and define your own firewall rules.

Current releases of Ubuntu, Debian, AlmaLinux, Rocky Linux and CentOS, plus Windows Server options. You can reinstall the operating system at any time from the client panel.

Enterprise-grade NVMe drives in a RAID10 array. RAID10 delivers both high read/write throughput and redundancy against drive failure. We do not use standard SATA SSDs.

Yes. VDS servers ship with an IPv4 address plus IPv6 support. Open a ticket if you need additional IPv4 addresses.

VDS plans include free weekly image-based backups with three weeks of retention; shared hosting plans are backed up daily via JetBackup. We still recommend keeping an independent backup of critical data — under our terms of service, responsibility for data loss rests with the customer.

Intel Xeon E5 series machines: E5-2650 v2 (64 GB RAM), E5-2670 v2 (128 GB RAM), E5-2650 v4 (192 GB RAM) and E5-2680 v4 (256 GB RAM). All configurations include RAID NVMe SSD storage plus IPv4 subnet and IPv6 support.

Yes. Tell us before ordering if you need extra RAM, additional disks, a different RAID level or a larger IP block. Use the contact page to request a quote for custom builds.

We offer NVIDIA RTX A5000, RTX 4090, A100 and H100 class cards for AI training, machine learning inference, deep learning and 3D rendering workloads. Check the GPU server page or request a quote for current stock and pricing.

No. Dedicated servers have no automatic backup; backup responsibility rests entirely with the customer. Separate backup storage can be provisioned on request.

No. Because they require dedicated hardware allocation and custom provisioning, GPU and dedicated servers are non-refundable. The 7-day satisfaction refund applies only to web hosting and VDS/VPS services.

Yes. If you are coming from a cPanel-based host we migrate your files, databases and email accounts free of charge. Migrations usually complete within 24 hours and, when DNS changes are timed correctly, with no downtime.

Open a ticket from the client panel, message us on WhatsApp, or email info@hostingserver.com.tr. Our support channels are open 24/7.

Support covers the infrastructure we provide: server access, networking, hardware, operating system installation and panel issues. Script installation, software development, theme or plugin bugs and third-party application configuration fall outside our scope.

First try rebooting from the client panel. If the problem persists, open a ticket including the error message, relevant log entries and when the issue started. If the cause is network or hardware related, our team intervenes directly.

Our terms of service commit to 99% annual availability, while our infrastructure target is 99.9%. Force majeure, scheduled maintenance windows and customer-caused issues are excluded from this calculation.

Yes. Network-level DDoS filtering is standard on all services. Volumetric attacks are scrubbed at the data center edge, while Imunify360 and firewall rules handle application-layer attacks.

Yes. Let's Encrypt certificates are installed free on all hosting accounts and renew automatically. Commercial OV/EV certificates can be purchased separately; note that SSL certificates are non-refundable.

Spam, cryptocurrency mining, running crypto nodes, DDoS attacks, adult content, torrent services, game servers and illegal content are all prohibited. Violations may result in termination without notice or refund.

You are required to respond to abuse notifications within 24 hours. Failure to respond may lead to suspension or termination of the service.

Our data processing complies with Turkey's KVKK (Law 6698) and the EU GDPR (2016/679). All site and panel traffic is SSL encrypted and payments run through PayTR with 3D Secure. You may request access to, correction of, or deletion of your data at any time.

For web hosting and VDS/VPS you may request a refund within 7 days of service start if you are not satisfied. Refunds are issued through the original payment channel within 7 business days. The guarantee applies only to your first service in each category; dedicated, GPU, SSL and licence products are excluded.